Refund Policy
We accept returns within 14 days of delivery, in line with UK consumer regulations.
To be eligible for a return:
-
The item must be unused, in its original condition and packaging
-
Proof of purchase is required
To start a return, please contact us at [your support email] with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
-
Refunds will be issued to your original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your payment provider
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
-
Personal care items
-
Pet grooming items that have been used
-
Items marked as final sale
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement or refund at no extra cost.
Shipping Costs
-
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
-
Original shipping fees are non-refundable
Exchanges
We do not offer direct exchanges.
Please return the item and place a new order.
Delivery Issues
If your order has not arrived within the stated delivery timeframe, please contact us so we can investigate and assist.